BetStars Responsible Gaming FAQ

“Responsible gaming” means that the people of BetStars take seriously their obligation to keep online games fun and safe. That means preventing underage people from playing and helping those who may not have control over their playing

You can read our responsible gaming policy on our website. You may also see it on the BetStars software main lobby by going to “Help” and then “Responsible Gaming”.

You need to be 18 or the minimum legal age to play online games in your jurisdiction, whichever is greater.

First, make sure that they don’t know your BetStars screen name or password. Also, there are software programs which allow you to control access to certain websites. Two of them that you might consider:

http://www.safekids.com
http://www.netnanny.com

Yes. If you are under 18, you may not play on our play money tables. Furthermore, if you exclude yourself from playing at BetStars, that exclusion will apply to real money tables and play money tables.

You may choose to exclude yourself from playing on BetStars for a period of 7 days, 30 days, 60 days, 120 days or 180 days. To do this, go to the main lobby of the BetStars software, select “Requests”, “Responsible Gaming”, and “Exclude me from playing.”

No. During the self-exclusion period, you will not receive any emails from BetStars.

No. You will automatically be unregistered from any tournaments which begin during your exclusion period. You will receive refunds per the normal BetStars policy.

No. You will still have your seat in that tournament.

No. Once you select to self-exclude, the exclusion is irreversible until the end of the period of you have selected.

No. You will receive a pop-up dialog box requesting that you close down the BetStars software. The exclusion period will begin when you do so.

No. Once you click the self-exclusion box, the exclusion period will start as soon as you close the BetStars software. You may not cancel the self-exclusion before it starts.

No. You will not be able to deposit or make inter-account transfers with your BetStars account.

Yes, if you have chosen a self-exclusion period less than 180 days. If you have chosen the 180 day exclusion period, you must withdraw all funds from your BetStars account.

Yes. You will still be able to log into BetStars and go to the cashier. You will also be able to shop at the FPP store.

I am concerned that my problem is greater than just BetStars. Is there a way to completely prevent myself from playing online games?

Yes. Please visit this site: http://www.gamblock.com. They have software which you may use to completely block your access to any online gaming sites, including BetStars.

Yes. Please go to: http://www.gamblersanonymous.org. They can provide you with information and access to support groups. Also: http://www.gamcare.org.uk provides 24-hour counseling for people who feel they may have a gaming problem.

Yes! Just go to the BetStars main lobby, go to “Cashier”, and then “Restrict deposit limits”. You can then set a weekly deposit limits that will be in place for a minimum of 7-days. Of course, if we have set deposit limits for you for any particular deposit method, you may only deposit the lesser of your deposit limit and ours.

Please send us an email at wecare@betstars.eu. We will get back to you as quickly as possible.