BetStars Sports Betting Frequently Asked Questions

General Sports Betting

Where can I find BetStars? Is BetStars sports betting available in my country? I’m interested in a specific sport - which sports are available to bet on? What kind of bets can I place on BetStars? Where can I find your general sportsbook rules? How do I place my bets? How do I make a withdrawal from my account? How do I play on my mobile? Can I place bets over the phone? What is In-Play betting and is this available on all events?

Account

Can I use money I’ve won at BetStars to play poker or other games? I already have an account. Do I need to open another new account to place bets on sports? I’ve forgotten my Stars ID (username) and/or password. What can I do? Can I place a bet at the same time as playing poker or other games? I am new to your site and don’t have an account, but I want to use your sports betting service only. What do I do?

Placing Bets

I’m confused about some of the bets you offer, can I get an explanation for all bet types offered? What is the minimum amount I can bet? What is the maximum bet I can place? What are the maximum payouts? How do I know how much I can win on my bet? What is a single and how do I place a single bet? What is a multiple and how do I place a multiple bet? How do I place a bet In-Play? How do I know if my bet has been placed? Where do I see all my bets? Where can I see the result of bets I have placed? Can I cancel a bet? What is the Cash-Out option and how does it work? Is the Cash-Out option always available? What does SP mean? What is an each way (EW) bet? If you don’t have the event I want on your site – can I request odds? Can I choose how the odds are displayed on the betting page?

Free Bets

How do free Bets work and how do I get one? How do I use a Free Bet once I’ve received it? Can I get Free Bets from the Rewards Store?

Horseracing

How do I place a bet? Why is my payout less than expected? My bet includes a non-runner what happens now? Why have the place terms changed since I placed my bet? My horse finished first in a dead-heat. What happens now? What is a match bet? What is ‘Betting Without’? What are future bets?

Horseracing Streaming

How will I know which races are live streaming? Who can watch the streams? How can I access the live stream? When can I start watching the live stream? Can I watch a stream if my bet on that race was an Ante-Post bet?

Best Odds Guaranteed

What is Best Odds Guaranteed? How do I bet at Best Odds Guaranteed? What bet types qualify for Best Odds Guaranteed? What happens if there is a Rule 4 deduction on the race? How much can I win on the Best Odds Guaranteed promotion?

Bet Settlement

How long do I have to wait until my bet is settled? I have a query about the settlement of my bet, who can I talk to? I think my bet has been settled incorrectly. What can I do? Why was my bet voided? What happens if I have a non-runner? Do I get my money back? Why is there sometimes a delay between results and my TV broadcast? How are potential returns calculated for system bets? How are dead heat reductions calculated?

Bet Deductions

Why have I not received the full return on my bet? What is a Rule 4 and how does this affect my bet? What is dead heat and how does this affect my winnings?

Special Offers

Is there somewhere that explains how your promotions work? Do I earn rewards for my sports bets? Are there any free bet special offers? I had a winning acca and was expecting a bonus, but I never got it – why? How does Spin & Bet work? Will you have any special offers for the major events?

Support/Help?

Who do I contact if I have further sports betting related questions or concerns?

Sports Betting FAQ

Sports Betting FAQ

Get answers to frequently asked questions about sports betting on BetStars.

Customer Support

Support

The BetStars support team is on hand 24-7 to assist you, and can answer any questions not listed in the FAQ.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at BetStars. Deposits are fast and secure.