For any Outright markets bets will be settled in an ‘all-in run or not’ basis (no refunds for non-starters).

Match Betting

In the event of a match starting but failing to be completed then match bets will be void. In this case, all other markets will be void unless their result has already been unequivocally decided.

To win nth End

In the event of an end being judged a draw then all bets will be deemed void.

Abandoned or Postponed Matches

If a match does not take place for any reason (eg. injury withdrawal) all pre-match bets will be void and stakes returned. In the event of a match starting but failing to be completed then the player progressing to the next round will be deemed the winner.

Settlement of Wagers

Statistics provided by the official website score provider or the official website of the relevant competition or fixture will be used for the settlement of bets. Where statistics from an official score provider or official website are not available, or there is significant evidence that the official score provider or official website is incorrect, we will use independent evidence to support our bet settlement.

In the absence of consistent, independent evidence or in the presence of significant conflicting evidence, bets will be settled based on our own statistics.

If you have any questions about sports betting, contact Support.

Sports Betting FAQ

Sports Betting FAQ

Get answers to frequently asked questions about sports betting on BetStars.

Customer Support


The BetStars support team is on hand 24-7 to assist you, and can answer any questions not listed in the FAQ.

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