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Changing registered country

If you have moved to another country, log into your Stars Account from your new location.

Then, send us a copy of your government-issued ID and a copy of a recent utility bill or bank statement clearly showing your full name, new address, and statement date (no older than 3 months).

Note: We are not able to accept mobile phone screenshots.

You can upload these documents via the software as follows:

Desktop
  1. Help → Contact Us
  2. Category: Account Security and Verification
  3. Sub-category: Upload Documents
Mobile
  1. Menu (Android) / More (iOS) → Settings & Tools → Support → Contact Us
  2. Category: Account Security and Verification
  3. Sub-category: Upload Documents
PokerStars Next Gen
  1. Account icon → Help → Contact Us
  2. Category: Account Security and Verification
  3. Sub-category: Upload Documents
Web application
  1. Account → Help → Contact Support (Email)
  2. Category: Account Security and Verification
  3. Sub-category: Upload Documents

Our team will then review your documents and update your account information.

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