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  • Regular mail & postal services

Local postal services handle the delivery when we ship orders via regular mail.

The delivery methods and time frames vary from country to country.

Local postal services usually make two delivery attempts. After that, they normally leave a card informing you that you must pick up your parcel at the local postal office.

The card should state:

  • The date and time of the delivery attempts,
  • The address and business hours of the postal office which holds your package,
  • The date when it will be available for pick-up,
  • A reference code (optional).

In some occasions, local postal services can arrange another delivery. If this isn't possible, you will need to pick up the parcels at the designated postal office.

Postal offices tend to hold packages for up to two weeks. After this, they may either return the package to us or dispose of it.

  • Couriers & trackable packages

When we ship orders via courier (for example FedEx), you will receive an email with a tracking code. You can then track your package on the courie's website using this code.

The courier takes full care of the delivery.

Couriers usually make two or three delivery attempts. Each time, they leave a card that shows:

  • The date and time of the delivery attempts,
  • The tracking code,
  • The address and the phone number for their local office,
  • The date when they will attempt a new delivery (optional).

After several delivery attempts, couriers will eventually ask you to either pick up the package at their local office or to get in touch to decide on a date and time for a delivery that suits.

They normally hold packages for two weeks. If they can't contact you or deliver your package successfully, they'll send it back to us.


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