Cashier Articles

» Video: What does BetStars do with my money?

Episode 2 of the Inside BetStars series titled 'What does BetStars do with my money?'...


» My bank account number has changed – how can I update it?

To enable us to swiftly handle your request, please email security@betstars.eu from your registered email address stating ‘Remove bank account information’ in your subject line...


» How can I update my date of birth?

You will be able to enter your date of birth personally from the Client only if you have never registered a date of birth before...


» There is a charge on my bank statement that I do not recognize. How do I know if it is from your company?

The descriptor that appears on your bank statement for transactions to and from your BetStars account is displayed in your cashier confirmation email...


» Can I transfer funds across different currencies?

Transfers across different currencies can only be completed if both players (sender and receiver) have the same currency accounts set up within their BetStars accounts...


» Cashier - Cashout Options - Method No Longer Available

At least one deposit since June 2014 is required in order to cash out with your preferred method....


» Can I cancel my cashout?

If you would like to cancel a pending cashout, you may do so from the BetStars Cashier in two ways...


» Why am I not able to choose where my money will be sent?

Cashouts are processed back to the method(s) used to deposit and are applied back to your oldest deposit first and your most recent deposit last. ...


» You rejected my credit / debit card deposit but my account was still charged. What do I do?

The funds that appear to be missing from your prepaid, debit or credit card are not. The amount is being temporarily held by your bank or...


» I will be submitting my cashout request from a country other than the one registered in my BetStars account. Is there anything I should do?

Before submitting your cashout request we advise that you...


» I am unable to locate my cashout in my BetStars account transaction history and I have not received notification that the request was cancelled.

If your cashout request does not appear in your account’s transaction history it is probably because it is under review by our Security department...


» Can I change my mailing address after I have submitted my cashout request?

Yes, this is possible, however the pending cashout will need to be cancelled, and you will need to resubmit a new cashout after you make the required address changes...


» What are my cashout limits?

The minimum withdrawal amount varies by payment method, and can be viewed in the BetStars Cashier upon selecting the payment method in question. ...


» I am trying to cashout; however, I get a message instructing me to contact Security.

Your account may need to pass an additional security review prior to your cashout being processed...


» The cashout method to which you are sending my funds to is no longer active or I no longer wish to use it, what do I do?

If the withdrawal method/account you are offered by default in the ‘Cashier’ screen is no longer a valid withdrawal option for you, you will need to have this method/account blocked by Security...


» How do I cash out on my new Visa credit card?

If you have never used your new Visa credit card on BetStars you will not be able to use it yet to cash out...


» What cashout options do I have on mobile?

The following main cashout options are available...


» I am trying to cashout back to the same VISA card I have used to deposit. Why is the VISA option not available for me?

Please note that the ‘VISA’ cashout option is only available if...


» How many pending cashout requests can I have at any one time?

Players are allowed to have only one pending cashout per payment method at any one time...


» Why is my credit card being declined, and what can I do?

Many banks are adopting a policy against playing poker on the internet, considering it too high risk. You may want to contact your bank regarding their policy on the matter...


» My cashout was sent to a deactivated/expired method

Please contact your bank or payment method issuing institute to learn whether your funds have still been received...


» How do I increase my self-imposed deposit limits?

Based on your account standing you may be able to personally increase your deposit limits directly from the Cashier Screen...


» Can I restrict my own deposit limits?

BetStars allows you to restrict your own weekly real money deposit limits...


» What are my deposit limits?

Deposit limits are the maximum you may deposit to your BetStars account within a specified time frame...


» The deposit options available to me in the Cashier have recently changed. Why?

We understand this might seem weird but we often change the deposit options available to you and to the rest of players based on the account standing...


» What deposit options do you offer?

To see the available deposit options in your country, please go to /real-money/ and select ...


» Why was my deposit returned?

The cashier confirmation email sent to you advising of the return includes the return reason...


» How come my balance does not show the deposit I have made a few minutes ago? I received an email confirming that the eCheck deposit was approved.

If your eCheck deposit is not available for you to play it is possible that you had a return in the past and thus your deposit will not be available for you to play until after 10 days when it has fully settled into our account. Please...


» One of my eCheck deposits was returned, what happens next?

Please log into your account and make a deposit via the Cashier to cover the negative balance, using deposit options available to you at that stage...


» I can no longer see the Echeck deposit method amongst my available deposit options in the in the Cashier screen. Can you advise why?

Due to the nature of this deposit method (Instant eCheck), we may not always be able to provide it as a deposit option...


» I have a new eCheck account, how do I register it in the Cashier?

Please contact security@betstars.eu with the subject line ‘Remove eCheck account information’ and we will assist you further...


» I have received an email telling me I owe money, how can I be sure this is the case?

Please log into your account and select the ‘History’ button in the Cashier to view your recent transactions...


» What exchange rate will be applied to my cashout?

Exchange rates will be displayed on the right hand side of your screen, when selecting your preferred cashout option from the Cashier, within the BetStars software....


» How do I deposit on mobile?

To deposit via your mobile device, login into the mobile application and then access the BetStars Web Cashier, located at http://cashier.pokerstars.eu and you can select from there your preferred deposit method. ...


» How do I cancel my deposit?

We can only cancel a deposit when you have inadvertently deposit more than intended. Please email security@betstars.eu with your request....


» How do I receive help to deposit?

For assistance in making a deposit, BetStars can contact you via live chat or you can email dad@betstars.eu, in case you do not see an offer of live support...


» How do I request a cashout?

To request a cashout, click the ‘Cashier’ button in the BetStars Lobby and the Cashier window will appear on your screen, then click ‘Cash Out’. ...


» How do I cash out from my mobile?

To cash out via your BetStars mobile application, log into the BetStars mobile application, click on ‘Cashier’ and then ‘Cashout’....


» Is my money safe with BetStars?

Since beginning operations in 2001, BetStars has conducted many millions of deposit, cashout, and transfer transactions for our players...


» Is my BetStars account balance used for your operational expenses or is it kept in a separate account?

BetStars is proud that, under special banking arrangements, an amount covering the total of all players' account balances is held in segregated accounts, not used for any operational expenses...


» How do I make a deposit?

To make a deposit, from the BetStars Lobby (the first screen that appears when you log-in), click the "Cashier" button...


» What is the minimum and maximum amount I can transfer?

The minimum amount you may transfer is $0.01. The maximum amount is dictated by your account’s transfer limits which depend on your account status and previous history at BetStars...


» I got charged for my deposit request but my funds are missing. What do I do?

Please contact paymentservices@betstars.eu with all the details for your deposit, making sure to provide any relevant account history...


» I have a negative balance on my account. What do I do to settle it?

Please log into your account and make a deposit via the Cashier using any of the available deposit options. To deposit, you will need to select the Buy Chips button in the main Cashier screen....


» How can I contact Payment Services department?

We offer email support 24/7. All you need to do is contact us from your registered email address ...


» How can I make a player to player transfer from my BetStars account?

To request a transfer of funds from your account to another player’s account on BetStars, simply log in and navigate to ‘Requests’ > ‘Transfer Funds’ from the main BetStars Lobby (as illustrated below) and follow the on-screen instructions...


» How long will it take to receive a reply from Payments Services?

Payment Services aims to answer all emails received within three hours, however during busy periods your email may take longer to be reviewed...


» I received an email saying I owe an amount that I have never deposited; I would never deposit such amount, why do I owe it?

If we have received a number of returns on your account we will often give the total accumulative value of your returns...


» I received an email saying I owe an amount including cents; I did not deposit in cents why do I owe a value that is not rounded?

If you have a positive balance at the time we receive a return, we will deduct the returned amount from your current account balance...


» I have restricted my own deposit limits, but I did not know that my previous deposits would count against my new limit. Can this restriction be removed?

No. Once you have self imposed a weekly deposit limit and confirmed it by entering your password, we are unable to override it or modify it...


» Will BetStars ever require me to send my credit card details via email?

BetStars will never ask you to send credit card details by email...


» I have attempted to make a deposit on my account and I receive an error message stating that Deposits and Cashouts are disabled on my account. Why is this?

If you receive a similar error message, your account will need to pass an additional Security review...


» What is the Transfer Out limit?

Transfer Out’ limits have been implemented as an added safety feature for your account....


» Can I transfer funds to my Full Tilt Poker account?

Yes, in addition to our regular methods, you can also transfer funds to your Full Tilt Poker account...


» I requested a transfer; however, the transaction has not been finalized. What happens next?

Your request may require a phone or email confirmation. Please check your inbox...


» Can I cashout the funds I received via transfers?

In accordance to our END USER LICENSE AGREEMENT, on BetStars it is not permitted to cashout funds received via transfers from other players...


» Can I use your transfer tool to send funds to my friend in need?

No. Our transfer tool should only be used to help friends or other players to fund their accounts for the sole purpose of using such funds to play on BetStars tables. ...


» How can I confirm that my transfer was cancelled and the funds credited back to my account balance?

You will be able to check this information yourself by logging into your BetStars account and navigating to the ‘Cashier’ > ‘History’ tab in the Main lobby (as illustrated below)...


» I transferred funds to the wrong player, can you help reverse the transaction?

We will attempt to reverse the transaction but we cannot guarantee that this will indeed be possible...


» I am waiting to receive a transfer from another player. Why have I not received the funds already, and are there any issues with the transfer?

For more information regarding the particular transfer you are waiting for, we suggest you contact the sender of the funds directly...


» Why are transfer confirmations necessary?

Transfer confirmations are necessary...


» Why am I unable to request more than one cashout at a time?

You can only have one pending cashout per payment method at a time and will be unable to request more until the pending cashout has been processed...


» Why am I unable to submit a cashout request?

BetStars imposes a 48 hours delay in cashing out from a player's last purchase. This feature is designed to protect against collusion and fraud. ...


» I have sent you the copy of my ID, yet I still cannot deposit.

Please allow us up to 72 hours to review your case...


» When will I receive my cashout?

The timeline for receiving a cashout depends on the cashout method you chose...


» Where is my cashout?

Each cashout method has different processing time frames according to our Cashout Policy. If the requested time has elapsed and you have not yet received your cashout please email paymentservices@betstars.eu...


» This is my first eCheck return and I no longer have instant access to my eCheck deposits. When can I once again have real time access to the deposits?

Eligibility to instant access to Echeck deposits is reviewed periodically on player’s accounts...