Responsible Gaming

Mission statement

The Stars Group strives to assist and protect players who are at risk of the potential negative effects of gambling through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and player verification.

We are committed to assisting and protecting those who should not be playing at all, or who wish to limit the amount that they play.

We believe in educating our players to empower them through knowledge. Click here for an interactive presentation on Responsible Gaming and Problem Gambling.

What we can do to help you

Age verification

Any underage customer who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.

  • Every person signing up for a new account must check a box that indicates that they are at least 18 years of age. This notifies everybody that we don’t accept customers under 18.
  • When a customer creates an account with us, we collect their name, address, and birth date to confirm that the customer is at least 18 years old.
  • We do not target underage customers with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage customers.
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Self-exclusion

If you believe that betting might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:

  1. Did you ever lose time from work or school due to betting?
  2. Has betting caused you to neglect your own welfare or that of your family?
  3. Have you ever sold anything or borrowed money to finance your betting?
  4. Have you often kept betting until your last cash was gone?
  5. Have you ever kept betting longer than you had planned?
  6. Have you ever considered self-destruction or suicide as a result of your betting?

If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.

You can take the test in its entirety at one of the following websites:

www.gamcare.org.uk/get-advice/self-assessment-tool/
www.ncpgambling.org/help-treatment/screening-tools/

Also, we provide you with the ability to exclude yourself for various periods of time.

To do this, log in, open ‘Account’ and head to ‘Responsible Gaming’ in the pop-up window.

Please note that all self-exclusions and time outs are irreversible for the duration of the specified time. In addition, all self-exclusion periods are inclusive of all markets. Your self-exclusion will apply to your Stars Account, and to any product that requires your Stars ID to play.

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What you can do to help yourself

Identify and reduce the risks

If you choose to bet online, there are some general guidelines that can help make your experience safer, and reduce the risk that problems can occur:

  1. Bet for entertainment, and not as a way of making money.
  2. Bet with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
  3. Set deposit limits and ensure you never deposit more than you can afford to lose.
  4. Never chase losses. If you lose money, don't bet with higher stakes to try and recoup your losses.
  5. Don't bet when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
  6. Balance your betting with other activities. Find other forms of entertainment so betting does not become too big a part of your life.
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Set limits on your real money deposits

We believe that you should be allowed to manage your own budget for betting online. We allow you to restrict your own weekly deposit limits. Of course, those limits may be no higher than the ones we already have for your account.

Please Note: Your deposit limit does not apply on StarsDraft, where available.

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Be aware of common myths about compulsive gambling

We believe gambling should be done for fun and entertainment. But some players who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below. Click ‘More’ to read on.

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Need help, advice or counselling?

If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites:

Over 18 Only GamCare Certified GamCare Adictel Worried about excessive play? Click here for help. Tactus Centrum voor

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