SMS Validation (Beta)

1. Log into the BetStars software.
2. Click on the ‘Account’ menu
3. Click on ‘SMS Security Options and select ‘Enter mobile number’
4. Choose the country of your mobile phone number, and type your phone number into the relevant box. Please do not include any zeros at the beginning of the number.
5. Click on ‘Save’
6. Wait to receive the SMS Validation Code on your mobile phone and type it in the SMS Validation Code dialog box.
7. Should you close the dialog box in error, you may return to it by clicking on the ‘Account’ menu and then ‘Enter SMS Validation Code...’
8. Click on Validate

1. Log into the BetStars software
2. Click on the ‘Account’ menu
3. Click on ‘ SMS Security Options...’
4. Check the ‘Enable Login validation by SMS’ checkbox.
5. Follow the prompts to complete the setup. If you do not currently have a mobile phone number registered on your account, you will be prompted to provide a mobile phone number as described above.

1. Log into the BetStars software.
2. Click on the ‘Account’ menu
3. Click on ‘ SMS Security Options...’
4. Uncheck the ‘Enable Login validation by SMS’ checkbox
5. Click on ‘OK’ and close the dialog box

Initially, the SMS Validation feature will be available only to accounts registered in select countries, and will be deployed globally once BetStars has ensured that it meets customer expectations.

The BetStars server detects potential irregularities based upon proprietary information available to BetStars. Over time, we expect to refine and develop the information used to make these decisions to further enhance your account security.

BetStars does not envisage that we will release the specific details behind this feature.

When suspicious activity is detected, your account’s ability to make real money transactions will be suspended. This means that your account will not be able to make deposits, withdrawals, real money transfers, register for tournaments or play in cash games.

Further, your account will be unable to make changes to login security settings (e.g removal of the SMS validation feature, PIN or RSA) or other sensitive account details.

These restrictions will apply until you enter the code sent to you via SMS text message in the BetStars Software. You will continue to be able to play in tournaments that you have already registered for - this ensures that you do not lose any buy-ins that you have already paid.

Please email security@betstars.eu so that our staff can assist you in restoring access to your account. In the mean time, you can continue to log in to the BetStars software and play in any tournaments that you have already registered for.

The use of SMS Validation can enhance your BetStars account security and reduce the risk of key loggers, phishing attacks, and make it much harder for unauthorised hackers to access your BetStars account. However no single feature in itself can completely eliminate the risk involved. SMS Validation helps to reduce the risk of hackers obtaining access to your BetStars account, and can be an important part of a comprehensive security strategy.

BetStars recommends that you also consider obtaining a Security Token from the BetStars VIP Store for additional account security protection.

Each mobile phone can be registered to only one BetStars account. Consequently, you will need a separate mobile phone for each BetStars account. This includes if you have BetStars accounts on multiple BetStars platforms.

BetStars does not apply any charges for using the SMS validation service. Please note however you may incur SMS charges dependant on your agreement with your mobile network operator. If in doubt, please check with your mobile network operator.

Your mobile provider might block you from receiving SMS messages from BetStars. Please contact your mobile network operator for further assistance.

SMS delivery times are dependent upon network availability, location, handset configuration, and mobile network operator arrangements. Please contact your mobile network operator for further assistance.

1. Log into the BetStars software
2. Click on the ‘Account’ menu
3. Click on ‘ SMS Security Options...’
4. Check the ‘Enable password reset by SMS’ checkbox to activate, or uncheck to deactivate the feature (see image below)
5. Click OK and follow the prompts to complete the setup

If you do not currently have a mobile phone number registered on your account, you will be prompted to provide a mobile phone number as described above.

If you have forgotten your password and do not currently have access to your registered email address, you may conveniently receive your new password delivered to your validated mobile phone number via SMS. For details on how to register and validated a mobile number on your account please refer to the section ‘How do I register a mobile phone number on my account?'

First and foremost ensure you are logged in and that you are not trying to activate the feature via the BetStars Mobile software.
Additionally, the SMS password reset feature will be available only to select accounts in various jurisdictions and will be deployed globally once BetStars has ensured that it meets customer expectations.

The SMS password reset feature is only available to accounts with specific characteristics. If this option is not available to you it means that your account no longer meets the eligibility criteria for the feature and you will need to reset your password via email.

You can select to have the new password delivered to your registered email address. Simply select the E-mail option when prompted. Remember to update or remove your mobile phone number once you have logged in.